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COMPUTER HARDWARE->
COMPUTER SOFTWARE->
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Shipping & Returns Policy
All of goods are delivered to your home or workplace.

We offer a pick up service, but you need to pick up after payment cleared.

Shipping & Returns

AUSTRALIA ONLINE VIP is here to help, if you are not sure what computer parts you need for your upgrade or for whatever your needs may be, please use the Contact Us form to ask.

The customer can return goods for a refund, repair or replacement only if:

The item has a fault that wouldn't normally be detected at the time of purchase.

The customer must make contact with AUSTRALIA ONLINE VIP prior to goods being returned.

Any goods that are deemed to be faulty are to be returned complete with all original packaging and with a copy of the original purchase invoice.

Unauthorised returns will be returned to the customer, at the customer's expense.

Shipping cost or any financial charges are non refundable

AUSTRALIA ONLINE VIP DO NOT offer 'instant' replacement or 'advance' replacement, we do our best to speed up the process of warranty returns provided all products returned meet the warranty terms and conditions.

There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been confirmed, processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations.

If goods received are not as ordered, please inform AUSTRALIA ONLINE VIP within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for return.

AUSTRALIA ONLINE VIP reserves the title of ownership to any extra or incorrect goods shipped as result of our error. Please choose carefully,

AUSTRALIA ONLINE VIP is under no obligation to accept cancellation requests if you simply change your mind or make a wrong choice.

Shipping & Handling Cost

Following is the Shipping charges as appropriate which will automatically calculate on check out.

For Sydney Metropolitan Customers:

$12.50 including GST for any one item

$12.50 including GST for each extra 25kg (For special case, customer might be asked to pay extra)

For All customers (include Sydney metropolitan):

* Up to 3kgs - $13.95 including GST

*3kgs to 17kgs - $1 including GST extra for each kg extra

* 17kgs to 20kgs - $24.95 including GST

* 20kgs to 25kgs - $27.95 including GST

* 25kgs to 31kgs - $31.00 including GST

* 31kgs to 50kgs - $45.00 including GST

*50kgs to 60kgs - $59.00 including GST

*60kgs to 70kgs - $79

* Over 70kgs - $100.00 including GST

We reserve the right to change freight for remote area.

Weight should be higher of cube weight or true weight.

AUSTRALIA ONLINE VIP preferred couriers are Couriers Please, Australian Air Express, FastWay, StarTrack Express, Australia Post.

Please note: The courier service chosen for each order is subject to the nominated shipping address, package size, weight and dimensions. Proof of Delivery

If you haven't received your order or require a proof of delivery after the standard lead time, please use Contact Us and provide your details including order date, item ordered, total amount paid, how payment was made. Also include how you wish to receive the proof of delivery whether by email, fax or post. We will then contact you with your proof of delivery. Delivery Lead Time

For delivery to major State, Territory cities and their surrounding areas, please allow 2-7 working days from date of clearance of payment.

For delivery to more remote or rural areas, please allow a further 1-2 working day.

Delivery Address and Contact Details:

When placing an order with us, where we are to deliver goods to you, we require a physical street address. To assist us in processing your order, please also provide your land-line and/or mobile telephone number. Please note that an authorized signatory needs to be at the delivery address to sign for and collect the goods and that photo identification may be requested

Australia Online VIP prefers you provide workplace for delivery that will make sure you are available for receiving order.

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