The use of the Australia Online VIP website is governed by the terms and conditions set forth below. Please read them carefully. Your use of the website indicates acceptance of these terms and conditions.

Australia Online VIP reserves the right to make changes to this website and the terms and conditions at anytime without any prior notice. Australia Online VIP is a service provider to the website and is also referred to as "us", "vendor" and "we". The customer is the individual or organisation that is using the website and its service it is also referred to "you", and/or "customers"

1. COMPATIBILITY

• Compatibility between all hardware or software products is not guaranteed. No refund/replacement will be available for incompatibility problems.
• It is the customers own responsibility to ensure compatibility issues between all hardware and software to be resolved prior to ordering.
• Australia Online VIP has limited information regarding compatibility therefore customers are encouraged to do their own research first. Please visit the manufacturers¡¯ website for specific technical information.

2. AVAILABILITY

• All advertised products are subject to "while stocks last". No lay-by or rain checks are available.
• Item availability and prices are subject to change without notice. Contact us for latest information.
• Orders placed that are waiting for payment will only be placed on hold for 48 hours after order ready confirmation.
• Although we do our best to keep our stock level up on most items, we can not guarantee availability on all items, so we encourage you to query stock levels prior to ordering (via email).
• We will then be able to confirm the availability and reserve your stock. Items in stock will be allocated and reserved only upon receipt of an online order.

3. WARRANTY

• Any products sold by Australia Online VIP are meant to be professionally installed. Improper installation is NOT covered under warranty. Please seek professional assistance if required, to avoid paying unnecessary costs for replacement.
• All products sold by Australia Online VIP carry a minimum 12 months return to base manufacturer warranty. Some products offer extended limited warranty which customers may be required to register the product warranty with the manufacturer.
• Australia Online VIP's warranty terms are based on the manufacturers' warranty terms and conditions. Australia Online VIP will process all warranty claims with the manufacturer on behalf of our customers.
• Australia Online VIP does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. These products include printers, scanners and monitors and many other retail products. Read your warranty terms for specific details.
• Products returned for warranty claim will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances.
• Products in warranty which have been discontinued by the manufacturer shall be upgraded to similar product or a credit will be given at the current market value or purchase price, whichever is lower.
• A proof of purchase, a copy of the original receipt and a detailed fault description is required to be sent together with the product sent for warranty claim.
• Warranty is provided solely on products sold by Australia Online VIP. Other faulty products used in conjunction that are not purchased from Australia Online VIP will not be covered under warranty.
• All shipping charges to and from Australia Online VIP incurred in a warranty claim are at the expense of the customer. We only handle the costs for sending warranty items from Australia Online VIP to our suppliers.
• Warranty returns must be properly packaged in the condition acceptable by the vendor. (please provide original packaging if possible or adequate safe packaging as insufficient safe packaging will result in warranty being voided)
• A large percentage of warranty returned to us are tested to be, ¡°no fault found¡±, in this event, Australia Online VIP reserve the right to charge a labor fee of $50 for time spent examining goods where no fault has been found.
• Australia Online VIP WILL NOT BE LIABLE IN ANY WAY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL OR INDIRECT LOSS RESULTING FROM FAULTY SYSTEMS OR PARTS. These may include but not limited to, loss or use of data, or profits.
• Warranty will be voided for non manufacturing defect, if its found to be mishandled, modified, tampered, abused, physically damaged, improperly installed or used, or caused by power surged/electrical faults/lightning strike.
• Product returned which shows evidence of user induced damage, overclocking or modification, will be denied. This includes improper installation of cpu heatsink, scratches on motherboard, removal of fan/heatsink, cutting of cables, soldering components,
• Australia Online VIP is not responsible for any data loss, backing up of data is the responsibility of customer, and we do not provide a backup service or data recovery when sending hard disks for warranty claim to manufacturer.
• Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer/distributors. The process of warranty return involves the shipping of warranty returns to Australia Online VIP, the time it takes for us to test the products, filing of warranty request to our suppliers and waiting for the approval, the shipping of warranty to our supplier and supplier's own testing, if there is replacement stock then it'll be shipped to us, otherwise there will be further delay in coming back to us.
• Australia Online VIP will not be responsible to keep any warranty returns sent to Australia Online VIP that is unclaimed for any longer than 28 days.

4. RETURNS, REFUNDS AND REPLACEMENT

• You must contact Australia Online VIP by e-mail prior to returning any products for warranty.
• When goods are returned within warranty period, and the product is no longer available or repairable, Australia Online VIP will replace with equal or similar product and if not possible, offer a credit/refund at the current market value.
• Within ACCC guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, Australia Online VIP is allowed to offer partial refund or replacement only.
• Australia Online VIPs' restocking fee is calculated based on the time period the goods have been purchased, as shown on the date of the invoice. If goods returned within 1 month, it will carry a 15% restocking fee, within 3 months - 50%, more than 6 months - 70%, and no refund will be offered after 12 months.
• Australia Online VIP DO NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, please select your goods carefully before placing your order or ask for our advice before purchasing.
• Australia Online VIP DO NOT accept return for refunds for goods returned which has been opened/used/damage/modified, as we will not be able to return the product to our supplier.
• Shipping cost or any financial charges are non refundable
• Australia Online VIP DOES NOT offer 'instant' replacement or 'advance' replacement, we do our best to speed up the process of warranty returns provided all products returned meet the warranty terms and conditions.
• There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been confirmed, processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations.
• If goods received are not as ordered, please inform Australia Online VIP within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for return.
• Cancellation of an order where it involves a computer system being built will result in a minimum of 20% deduction for the loss of our time and depreciation of goods.
• Cancellation of a specially ordered item will result in a minimum of 10% restocking fee.
• Cancellation must be informed as soon as possible, any cancellation after a product has been packed and shipped out will result in the customer paying for all freight and handling charges.
• Australia Online VIP reserve the title of ownership to any extra or incorrect goods shipped as result of our error.

5. GENERAL POLICIES / DISCLAIMERS

• There may be misprints, human errors, omissions. We reserve the right to make changes and corrections in prices, products and specifications without notice.
• We are not responsible for typographical errors. Manufacturer's specifications are subject to change without notice.
• Information as well as pictures and hyperlinks contained throughout this website are only to be used as a point of reference. It may not reflect the exact final product.
• We do not own or publish the content of the respective manufacturer's website therefore the products we carry may sometime be different in content as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it, otherwise we can not be held liable for any incorrect information supplied by the links on the website.
• All goods remain property of Australia Online VIP until payment has been received in full. Until title passes, Australia Online VIP can retain, repossess and/or resell all goods.
• Customers acknowledge that they hold all goods from Australia Online VIP as bales until title passes.
• Australia Online VIP reserve the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice..
• These Terms and Conditions of Sales are subject to change without notice.

6. PRICING

• All prices quoted on the website are INCLUSIVE GST, but NOT including delivery, and are based on direct deposit payments only.
• All parts advertised DO NOT include the cost for any installation, troubleshooting or compatibility issues with the parts we have sold you. If you require assistance with installation or troubleshooting, this will be charged at our standard labor charge of $50/hour.
• As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by Australia Online VIP staff by email.
• We do NOT match prices from other competitors, they may or may not offer the same exact product, and product may not be in stock or offered with the same warranty and service support as we do. Price matching is only at Australia Online VIP discretion.
• All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices as listed on the order form at the time the order was originally submitted.
• If the specific item ordered undergoes a price drop, and we have not completed the paper work (that is, the customer has NOT received a confirmation by email), then we will adjust to the new price accordingly. Otherwise, the customer will be invoiced the amount as per your original order. Please DO NOT contact us regarding a rebate in this situation. All prices listed on web pages are strictly for Bank Deposit only. Credit card payments incur a 2.4% surcharge for VISA and MasterCard.

7. SALES TAX

• All of our advertised prices are inclusive of GST. We do not offer ex-tax prices to any individuals or businesses.
• We are registered to collect GST on behalf of ATO, our ABN no is 37 659 742 600.
• GST components (10% Goods and Services Tax) are shown in our invoices.
• You are not required to give your ABN number for purchasing products from us.
• We can not sell duty free to anyone, including overseas travelers.

8. COPYRIGHT AND TRADEMARKS

• Manufacturer's images and links used on our websites are reserved copyrights and trademarks of their respective owners.
• All original images as well as links are used to allow a more up-to-date and accurate information being passed on to the visitor of this website.
• We do not own or publish the contents of the information within the links. We are only the reseller of the products.

9. SHIPPING & INSURANCE

• All prices listed for each product do not including any shipping charges or insurance.
• Insurance charges are optional and to be paid by customer at their request. Insurance cost about:
• $3 order value( does not include freight and surcharge) <=$100
• $5 from $100 to $500
• $7.5 from $500 to $1000
• $10 from $1000 to $3000
• 1% of purchasing for over $3000
• Australia Online VIP can not ship to a PO BOX address it must be a physical street address that can be verified.
• Australia Online VIP DO NOT process and ship orders to overseas
• Shipping address must have a complete contact detail that can be verified by phone call.
• We do not ship orders to a third party, unless Australia Online VIP can verify all address and contact details.
• Delivery to work address or non residential address must be accompanied with the full verifiable details such as company name, address, and contact name and phone number.
• We do not ship COD.
• The customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts will be charged to customer if delivery address is unattended.
• Shipping and insurance charges are non-refundable.
• Customer is responsible for all freight charges, for redeliveries, refused shipments/incorrect delivery details and these are added to the invoice total.
• Customers can track their order using our email confirmation, a consignment number is given in your email and you can follow up the delivery status with courier (only available for couriers with tracking services).
• Dimensions/oversize weights are applied to freight charges when applicable
• All claims for damaged or stolen goods must be filed with the delivering carrier. Australia Online VIP will not file this for you. If the goods received seem to have damaged packaging DO NOT open any original packaging or use the item, as it will be deemed to be acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages, incorrect shipment or billing must be made within 24 hours of receipt of goods. Australia Online VIP WILL NOT BE RESPONSIBLE FOR GOODS LOST OR ARRIVED DAMAGED if customers use their own couriers. Split Shipments incur individual shipping charges.

10. PAYMENTS

• Our business bank account is held with Commonwealth Bank.
• Bank detail:
  Account Name: Australia Online VIP
  BSB: 062-200
  Account No: 1022 0378(internet banking only

Account No: 1022 0351(cash deposit in bank)

• Please beware that if you are doing direct deposit payment using internet banking from a different bank other than Commonwealth Bank, it may take up to 48 hours to show in our account. We do not ship out the order until payment is finalized.
• If paying by credit card, the customer must provide accurate details as we require and allow Australia Online VIP to be able to verify their details with their financial institutions.
• Australia Online VIP may refuse to accept a credit card payment if it deems to have insufficient verifiable information.
• When paying by credit card, the customer must be contactable on land line at the listed delivery address, no mobile phone or unlisted number will be accepted as a contact number.

11. PRIVACY STATEMENT & POLICY

• Australia Online VIP is committed to complying with the Australian and International privacy laws and to protect our customers¡¯ privacy.
• Australia Online VIP collects details from its customer for the sole purpose of processing the customers order more efficiently and to allow customers to experience the convenience of online ordering.
• Credit card details are never processed or stored online, they are processed through Pay pal¡¯s secure gateway.
• Australia Online VIP DO NOT disclose, sell or trade any collected information of its customers to any third parties other than those used to verify the order, such as bank or the financial issuer of credit card
• Australia Online VIP DO NOT use customer details or email addresses for sending unsolicited emails
• Australia Online VIP will provide the customer details to the appropriate authorities if the information we received is deemed to be false or misleading.